Broken, unused, defective all phones deserve a second life.
Seven out of ten residents keep at least one unused electronic device. Do you?
By bringing your old mobile phone to the shop, you are doing something good for the planet and your wallet. The Rɘ programme offers trade-ins, recycling and repairs for your old phones, as well as a selection of refurbished mobiles.
Rɘ like return
Orange Luxembourg buys back your mobile up to €700
To limit the waste of resources, we take back your smartphone, allowing you to save money while helping the environment.
The value of your smartphone will be determined based on its model, year and condition. You can save up to €700 in vouchers, valid on the purchase of your new mobile phone.
The benefits of trade-in
You benefit from a discount on your new smartphone in exchange for your old one, allowing you to save money.
The trade-in process is simple and quick. Our shop staff are here to assists you with the trade-in of your old mobile in-store.
By returning your still-functional old phone, you contribute to environmental protection through its future reuse.
Your working phones are tested and their data erased by our experts.
If your phone is no longer functional, we recycle it to recover the valuable materials it contains. This way, you participate in the revaluation of electronic waste.
Rɘ like refurbish
Refurbished smartphone: Like new, just smarter
Smartphones that are in good condition are refurbished and put back on sale. All data is erased, faulty parts as well as the battery are replaced. In short, you get a phone that’s like new, while saving money and doing something good for the planet. Smart, right?
Rɘ like recycle
Recycling your mobile phone means protecting the planet
When mobile phones are not in a condition to be refurbished, you can give them a second life through recycling. The phones are dismantled in Luxembourg to extract the various components and process them appropriately.
Did you know?
Up to 90% of a phone can be recycled. This helps reduce electronic waste and recover the materials needed to manufacture new electronic devices.
Rɘ like repair
Repair to make it last
Whether it’s a battery issue with your smartphone, a cracked screen, or a faulty button, every problem has a solution and we’re here to help. Whether your mobile is insured or not, we have a solution to repair your phone and extend its lifespan. If your phone is still under warranty, visit an Orange shop, where an advisor will explain the next steps. No worries if your phone is no longer under warranty head to the platform repair.orange.lu to find a partner repair service near you.
A question about the Rɘ programme?
How do I recycle my old devices?
If your phone is in a functional condition, you can use the Orange Reprise service to recondition it and redeem a voucher.
If your phone is no longer functional, or too old to be taken back, you can bring it to your nearest Orange shop for recycling. The resources and materials of your old mobile will be recycled.
How do I estimate the value of my phone?
You can assess the value of your phone directly online on our website.
Is my Orange Reprise voucher nominative?
Your trade-in voucher is nominative and must be used immediately after you have taken back your old phone.
Can I use my Orange Reprise voucher in all Orange shops?
Your trade-in voucher can only be used in the Orange shop where the trade-in was made.
Can I use my Orange Reprise voucher for a phone with a plan?
You can use your Orange Reprise voucher to buy a phone with or without a subscription. For a smartphone with a plan, the amount to be paid at the checkout is deducted from the voucher.
Ex: For an iPhone 13 128GB with a BeUnlimited plan, you will be able to deduct the amount of €99 to be paid at the counter, with your voucher (as of 31/01/2022).
Can I buy several accessories/phones with an Orange Reprise voucher?
You can buy several accessories and/or phones with your Orange Reprise voucher.
Can I use my Orange Reprise voucher online?
Your trade-in voucher cannot be used online at the moment.
Go to your nearest Orange shop to redeem it.
Which refurbished phones does Orange sell?
At the moment, we only sell the iPhone XS as a refurbished smartphone.
Many other smartphones will soon be available as refurbished phones, so you can do something for the planet and your wallet.
What is the warranty on a refurbished phone?
The warranty on your refurbished smartphone purchased from Orange is 2 years. 1 year of manufacturer's warranty and 1 year of Orange warranty.
How are the phones reconditioned?
Your smartphones from the trade-in are given to a service provider specialising in refurbishment. They are then resold locally.
What to do if my device is broken?
If your mobile phone is insured and the damage falls within the terms of the Orange insurance for breakage and theft, make a claim quickly. Don't forget to attach a copy of the purchase bill to your file. You will get a faster response if your file is complete.
If your mobile is not insured, we welcome you to go to the nearest shop to draw up a repair estimate. We will send your mobile to our external partner and you will be informed a few days later of the amount of the repair which you can choose to accept or refuse.
How much does it cost to repair my phone?
The cost of a repair depends on the condition of your phone and the degree of damage.
In order to establish an accurate quote, we invite you to visit our shop. Your smartphone will be handed over to our service provider. An offer will then be sent to you directly by email or post.
They talk about the Rɘ programme
Luxemburger Wort
"[...] By redeeming its customers' mobiles at the best price on the market, Orange Luxembourg aims to be the loyal companion of its clients."