What should I do if I have problems with my Internet connection?
No more connection?
- Make the preliminary verifications
- Our technical team is at your disposal for any questions you may have and to resolve your request as quickly as possible.
We are available by phone from Monday to Friday from 9am to 6pm on +35227888530.
Outside of these hours, you can contact us using the form below. We will contact you as soon as possible.
What you need to know
Plan to be present during the intervention. Can't make it? Please contact the technical department to reschedule the appointment.
For real-time tracking of our technician, use our webapp
The intervention is free. However, an invoice of €129 may be applied if the malfunction is not due to Orange. Here are some examples:
The Livebox or the wiring is damaged
The WIFI signal is disturbed by the ecosystem of the house
The malfunction comes from your equipment (computer, tablet, smartphone)
You are not present the day of the appointment
From the appointment to the arrival of our technician, you are informed in real time by sms with the possibility to consult the details of the intervention, to send a message to the technician and to follow his arrival at your home.
Your Airbox is waiting for you in one of our shops. Take advantage of this free service to stay connected until the breakdown is resolved.
A deposit of 49€ will be asked. We will reimburse you when the device is returned.