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My Wi-Fi at home is not working. What should I do?

If Wi-Fi is not working on any of your devices, please check the following points.

  • Check that your device is not out of range of the modem.
  • Check that the wifi is activated on your equipment and on your modem.
  • Check with the network name (SSID) that your device is connected to the correct network.
  • Check that you have entered the password correctly.
  • Check in the FRITZ!Box or Livebox interface that your network is visible.
  • Check that your modem is correctly configured and connected.
  • Check in the FRITZ!Box Livebox interface that the addition of new equipment is not blocked.

If the connection is not restored, we invite you to contact our technical team to find a solution together.