How do I cancel my plan / contract?

You want to cancel your plan or contract? Here is how to proceed:

• You want to cancel your mobile plan
  • Send an email to clients@orangeluxembourg.lu
  • Or send a registered letter to:
    Orange Communications Luxembourg S.A.
    Customer Service
    8 rue des Mérovingiens
    L-8070 Bertrange
• You want to cancel your fiber contract
  • Send a registered letter to:
    Orange Communications Luxembourg S.A.
    Customer Service
    8 rue des Mérovingiens
    L-8070 Bertrange

On the date we receive your request, your cancellation will take effect 1 month later (or on any other date you specify).

Only cancellation requests sent by post are taken into account for fixed internet offers. More information in our GTC.