Privacy policy


This site belongs to Orange SA, 8 rue des Mérovingiens, L-8070 Bertrange, Luxembourg (hereinafter called Orange), a company majority owned by Orange (Belgium).

For the use of this site you are requested under certain circumstances to provide private information (hereinafter referred to as personal data). The purpose of this document is to inform you about the way your personal data is collected, how your personal data is used and protected, the circumstances under which it might be disclosed to third parties as well as how you can access and modify your personal data if needed.

Orange is committed to respect the privacy rights of its site visitors according to the law of 2nd August 2002.


Nature and use of the collected information

We collect information about you in order to manage your account and enhance our services. We will limit the collection of information to the minimum necessary to provide products and services you have requested or conducting our business more efficiently.

We might also use the information in order to offer you enhanced services and applications that we believe are relevant to you or to personalise the site to improve your user experience.

These information includes:

  • personal data allowing your identification (such as your full name, address, electronic address, phone number etc.)
  • general information (such as your choice of language, gender, age, interests, time and duration of your connections etc.)
  • applications, forms or other communications that you send us
  • data from either a Download Center or a Download Center service provider's cookie

This information allows us to define which types of users access the site and can be used by Orange, anonymously, for marketing studies. It may even be shared with third parties.


Security, access and modification of the collected information

We will protect your personal data by using appropriate security safeguards. We will remain alert and prepared to adapt these measures to address potential threats, hazards or unauthorized access.

You are entitled to access and modify of your personal data at any time. In order to do so, please visit the "My Profile" section of our site and update your personal data.


Information about the use of the site

To constantly improve our site and adapt it to your needs we are required to collect some information such as the overall usage of our site, for instance which sectionsare the most often accessed, what is the connection time and the average connection time.

To obtain this information we make use of the following technical means:

IP address: An IP address (Internet Protocol) is a number that is automatically assigned to your computer when you surf the Net. The servers managing the homepages are able to identify your computer through this number. This allows us to obtain detailed reports on the accesses to the site per IP address. However, we don't make any link between the IP address and the collected personal data.

Cookies: Cookies are bits of elements of information that a web site can send to a visitor's hard drive. The cookies allow you to surf faster and easier by saving your preferences whilst being connected to a site. It is important that you are aware of the following:

  • Your passwords and/or numbers of credit cards are NEVER stored in the cookies.
  • Most web browsers are initially configured to accept cookies. You can change your browser settings to prevent or notify you whenever you are sent a cookie but disabling cookies may result in difficulties to access some parts of our site.
  • Third party companies managing advertisements on our site may also send cookies to your hard drive. The sending of advertising cookies by third parties' servers is a widespread process in the Net on which we have no control.


Online advertising

When delivering banners, buttons, pop-up windows or similar ad formats on our site, no personal user data such as name, address, phone number or email address is collected.

Our service provider temporarily stores anonymous user data only (operating system, browser version, etc.) and whether the user responded (clicks) to the delivered ad. The anonymous data is only used in aggregated form to deliver targeted advertisements.

Our service provider ensures that usage data or usage profiles will not be associated with personal data or that online user profiles are combined with possible offline address data.

Our service provider only uses cookies in order to optimise the delivery of ads to the user. In these cases the frequency of ads delivered to a unique user/URL can be capped and therefore the quality of advertising increased.


Direct marketing

We use email and direct mail as a way of keeping you up-to-date about the innovations of our products, services and offers that may be of interest to you (e.g. new services or content features). These communications may also offer special incentives that we hope will prompt you to try something new at our site.

Nonetheless, we maintain a practice of permitting persons to be excluded from such communications but you will not be dropped from receiving functional (such as site enhancements, scheduled downtime), commercial (such as modification of existing products and services, modification of prices) or legal notifications (such as disclaimers).


Third party links

Whilst connected to our site you may be re-routed to third parties' web sites that are out of our control. These linked sites are only for your convenience and you therefore access them at your own risk.



Your children can access some of the free services of our site (E-mail, Internet Access). You are responsible to put in place means to control and/or limit the types of sites that your children under age can access. Orange cannot be held liable for access by them to sites which should not be accessed by underage persons.



Personal data security is a major concern of Orange.

As soon as you are registered, you can only access Download Center with your user name and password. Your password is always encrypted when transmitted through the Internet. We strongly recommend that you keep your user name and password secret.

If we have any reason to believe that there is likely to be a breach of security or misuse of the Download Center services we may change your user name, passwords or any other identification codes and notify you accordingly.


Your consent

By using this web site you are deemed to have carefully read this document and to accept to comply with the rules that it contains as well as to the Netiquette.

Please note that the content of this document may be changed by Orange at any time.

If you disagree with the current content of this document, or with any future changes, we kindly ask you to stop using this site.