Warn Ok Error 5G Reconditionne Double SIM eSIM Filters Close Call Arrows circle Phone Phone Black Sim Card Delivery Payment Card Delete Accessibility Location Pin Orange Phone Orange Mail Orange Contact Trash File document Live chat Orange Shop Orange Mobile

Consumer information

Online dispute resolution

We wish to inform you of the existence of the EU platform "Online Dispute Resolution".

If you wish to submit a dispute online, you can request an alternative extrajudicial dispute statement using this platform which is available via the link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show

Filing a report

You can report any conduct or situations that violate the law or regulations (fraud, corruption, serious breach of human rights, endangerment of physical health and safety or the environment, etc.), and our internal policies or procedures (anti-corruption policy, code of ethics, etc.).

  • By email: ethicsandfraud@orangeluxembourg.lu

Thank you for your cooperation.

This is not a customer complaints service.

For any complaint, please contact our customer service 👇