Consumer information
Online dispute resolution
We wish to inform you of the existence of the EU platform "Online Dispute Resolution".
If you wish to submit a dispute online, you can request an alternative extrajudicial dispute statement using this platform which is available via the link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show
Filing a report
You can report any conduct or situations that violate the law or regulations (fraud, corruption, serious breach of human rights, endangerment of physical health and safety or the environment, etc.), and our internal policies or procedures (anti-corruption policy, code of ethics, etc.).
By email: ethicsandfraud@orangeluxembourg.lu
Thank you for your cooperation.
This is not a customer complaints service.
For any complaint, please contact our customer service 👇