Warn Ok Error 5G Reconditionne Double SIM eSIM Filters Close Call Arrows circle Phone Phone Black Sim Card Delivery Payment Card Delete Accessibility Location Pin Orange Phone Orange Mail Orange Contact Trash File document Live chat Orange Shop Orange Mobile

What should I do if the 4G on my Homebox is not working?

If your modem is no longer connected to the internet:

Restart the modem and wait a few moments for the network connection to be re-established.

 

If your connection has become slow:

Check that you have not used up your entire Orange HomeBox package in a few clicks:

To do so, you can log in to your Orange Customer Area.
You can also log into your modem's administration interface to check if you have received a notification:

  • Open your usual internet browser (from a device connected to the Home Box).
  • Type in: http://flybox.home
  • Type: admin / admin
  • Then go to the SMS tab

If after these checks your connection problem persists, contact our technical team.