How do I change my Internet provider?

Switching operators is easy.

We guide you step by step to change your operator:

1. Choose the Orange offer you like with our great advisors and check your eligibility.
2. Pick up your 4G+ modem in shop, while waiting for your for your Livebox installation appointment.
3. Complete and send the cancellation letter.

Always check your contract terms with your current operator,
in particular:

• Whether you have to send a registered letter with confirmation of receipt, an email or other.
• Whether there is a notice period.
• Whether you have to pay a termination fee (most contracts have a 24-month commitment period)
  (most contracts have a 24-month commitment period).
• If your equipment, decoders, modems, etc. that are part of your contract must be returned.

A few useful addresses to send your letter of cancellation:

• Post Luxembourg, Service résiliation, 1, rue Emile Bian L2996 Luxembourg
• Proximus Luxembourg S.A., Service résiliation Tango - 18, rue du Puits Romain - Z.A.
  Bourmicht - L-8070 Bertrange
• Luxembourg Online , Service résiliation, 14, av. du X Septembre L-2550 Luxembourg
• Eltrona, Service résiliation, 4-8,rue de l’Aciérie B.P.1032 L-1010 Luxembourg