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How do I understand my invoice?

Your invoice is divided into 3 parts:

  1. Page 1: On this page you will find all your personal information (customer number, customer account number, invoice number and period of the invoice in question). If you have a question, our contact information can also be found on this page. This first page shows you the total amount of your invoice including VAT (fixed costs + excluding the previous month's package if there was one). 
  2. Page 2: you will find our tips, good plans and the latest Orange news.
  3. Page 3: Here, you will find your detailed subscriptions and consumption. Did you make any out-of-package payments last month? These are explained on this page. This allows you to understand exactly what the amount refers to. 

Let's take an example:

Setting the scene: you sign your contract on the 12th of March for a subscription to a mobile package + the purchase of a new smartphone.

 

You will not receive a invoice in March but you will receive a invoice in April which will include:

  1. The mobile package invoice from the March 12th to April 30th;
  2. The monthly amounts to pay for your new smartphone in March and April;
  3. Any out-of-package calls for the month of March (out-of-package calls for the month of April will be invoiced in May);
  4. The activation fee for the SIM card (or eSIM).

Good to know: Orange offers you all the units included in your package regardless of the activation date.


Would you prefer to watch an explanatory video? We have thought of you: