Mobile plans and prepaid offers

The Offers section of the Hello eSIM by Orange Luxembourg app allows you to get a Luxembourg phone number in just a few minutes thanks to eSIM.

• Monthly plans: these are mobile subscriptions that work in Luxembourg, Europe and the USA with monthly billing. All plans are commitment-free and each includes a certain amount of data, calls and texts.
• Prepaid offers: these are mobile offers that you pay for in advance, with no commitment, and which you can top up as needed.

Your new line is activated directly on the app. The eSIM installation process starts as soon as your payment is validated, without you having to leave the app. 

Can I subscribe to a mobile plan from the app?
Yes, you can subscribe to a mobile plan directly from the app in a few simple steps.

Can I purchase a prepaid eSIM on the app?
Yes, the app allows you to purchase a prepaid eSIM to enjoy immediate connectivity.

Can I top up my prepaid card via the app?
Yes, you can top up your prepaid card at any time from the app, with ease (in the ‘More’ section, then ‘Prepaid top-up’).

I have a problem with my eSIM, what should I do?
If you encounter a problem, contact our customer service via the ‘Contact us’ section or send us a message on WhatsApp at +352 661 888 222.