Remote working, a pillar of business continuity at Mazars Luxembourg (audit firm Mazars Luxembourg and Mazars FAS)
May 14th, 2020 - 12am
Unexpectedly large-scale events can disrupt a company's chain of operations overnight. Digital tools are therefore crucial to ensure continuity of service. Here is how this Luxembourg audit firm met the challenges created by the Covid-19 crisis by organising the teleworking of a hundred or so employees.
Security, reactivity, anticipation: 3 challenges in an emergency period
When a health crisis such as the Covid-19 crisis occurs, the first concern is of course to preserve the health of the employees. Then comes the question of business continuity, the modalities of which depend on the health measures put in place. For example, the current situation means that many employees have to stay at home.
As a major player in the Luxembourg financial market, this firm specialising in audit, tax and corporate services has been confronted with these issues. Internationally recognised for its proactivity, it has numerous interactions throughout the world. Having closed its offices, it has, at the same time, bet on reactivity by anticipating the implementation of the lockdown in order to allow its employees to telework in the best conditions and to ensure an exemplary continuity of service for its customers.
Cédric Vuillemin, Key Account Manager - Orange Luxembourg
"The effectiveness of the solution implemented was proven during a first audio conference that took place less than 24 hours after the need was expressed."
A 360° teleworking solution in record time
In order to switch the 190 employees of the firm to teleworking as quickly as possible, the firm called on the expertise of Orange Luxembourg. The teams were mobilised to meet the firm's needs in an exceptional timeframe. Their interventions ensured the availability of the firm's employees but also facilitated cross-border teleworking thanks to the provision of 4G and 4G+ internet connections and Orange Luxembourg's roaming agreements.
Secondly, the Orange Luxembourg team ensured a daily follow-up with the firm's various IT stakeholders. Today, the firm can count on the support of a permanent team within Orange at any time.
Employees in continuous contact
Once the firm's business continuity measures have been put in place, the management can easily and quickly inform its employees of any new developments in the organisation. The teams continue to work together, remotely, thanks to an enhanced connection.