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About Orange Luxembourg

Orange Luxembourg is one of the key players in the telecommunications industry in Luxembourg. The company offers prepaid mobile and subscription plans as well as a multitude of other innovative telecom services to individuals.

Orange also offers ultra high-speed internet services through fiber optics and cable network in Luxembourg as well as a TV service with more than 100 Luxembourg and international channels in high definition.

For businesses and start-ups, Orange provides mobile and landline telephony services, as well as ultra high-speed internet. As a true integrated communications operator, it offers a broad portfolio of connectivity and mobility services, including offerings based on big data and the Internet of Things (IoT).

Our brand

At Orange, our philosophy is simple. We believe in the power of collaboration and combining talents to improve and go further. By providing innovative solutions that meet today's communication needs, we aim to break down the physical barriers to communication and the boundaries created by differences in culture, country and nationality to give us the freedom to connect, collaborate and create together in a simpler and more collaborative way than ever before.

Our values

  • Simplicity: we are direct and straightforward and use language that is easily accessible to all. We aim to simplify the complexity. We get to the heart of the matter and stick to it.

  • Transparency: we are open and explain our choices. We say what we do and do what we say. We share spontaneously.

  • Proximity: we pay attention to others and are always ready to listen. Our responses are tailored to the needs of each individual. We like to succeed and share our successes.

  • Audacity: we dare to think and act differently. We question situations with relevance and look far ahead. We give colour to our ways of doing things.

  • Dynamism: our energy is constructive and forward-looking. We build on our strengths to push our limits. Our enthusiasm and optimism are infectious.

A presence throughout the country

Orange in Luxembourg is the most European operator in Luxembourg, providing all telecommunications services, mobile, landline, Internet and TV.

Orange is present in Luxembourg with numerous shops throughout the Grand Duché. Orange has innovated by setting up Customer Service Spaces staffed by advisors, highly qualified personnel who will help you in your digital life, whether to get started or to help you out. The Pro Spaces have also been developed to give a special welcome to Luxembourg entrepreneurs. The staff in these shops will give you tailored advice, and will propose a complete offer according to your needs, expectations and budget.

Orange welcomes customers in 5 languages: English, German, French, Luxembourgish and Portuguese. Orange develops its own networks, and 160 employees of all nationalities work daily to serve and satisfy customers. Its customer service is based in Bertrange, Luxembourg.

The strength of a European group

Orange Luxembourg and its parent company Orange Belgium have more than 3 million customers in Belgium and Luxembourg, and operate a mobile network that is continuously being invested in. Their high-performance network offers 2G, 3G, 4G and 5G technologies.

The Orange Group is present in more than 27 countries around the world, connecting more than 266 million customers (dec 2019).

It is one of Europe's and Africa's leading mobile and internet operators and a global leader in business telecommunications services.